Last updated: November 5, 2026

Welcome to Knapsack Creative Co. These Terms of Service ("Terms") govern your access to and use of our website, https://knapsackcreative.com (the "Website"), as well as certain online communications, resources, and interactions with our business.

The Website is owned and operated by Knapsack Creative Co. ("Knapsack Creative," "we," "us," or "our"), a limited liability company formed in Florida, United States.

By accessing or using our Website, you agree to comply with these Terms, subject to applicable law.

Please read these Terms carefully. If you do not agree with them, please discontinue use of the Website.

1. About Our Services

Knapsack Creative Co. is a creative and digital marketing agency specializing in services that may include:

  • Website design and development

  • Squarespace website services

  • Search engine optimization (SEO)

  • Branding and visual identity

  • Website content and copywriting

  • Digital marketing strategy

  • Website maintenance and support

  • Related consulting, educational resources, and digital products

The descriptions of services and products presented on our Website are provided for general informational purposes.

The availability, scope, pricing, and delivery of specific services may vary.

Separate Service Agreements

Certain services may require a separate proposal, contract, subscription agreement, statement of work, or other written arrangement.

When a separate agreement applies, that agreement governs the specific services, deliverables, payments, timelines, revisions, cancellations, and other project-related obligations.

If a separate signed agreement conflicts with these general Website Terms, the separate agreement will control with respect to the relevant services.

2. Website Use

You agree to use our Website only for lawful purposes and in a manner that does not interfere with its operation or the experience of other visitors.

You may not:

  • Attempt to gain unauthorized access to our Website, accounts, servers, or connected systems

  • Introduce malicious software, viruses, or harmful code

  • Interfere with Website security or functionality

  • Use the Website for fraudulent, misleading, or unlawful activities

  • Copy, distribute, or commercially exploit protected Website content without authorization

  • Use automated systems to collect information in a manner that violates applicable law or these Terms

  • Impersonate another individual or organization when communicating with our team

We reserve the right to restrict access to our Website when reasonably necessary to protect its security, operation, or other users.

3. Inquiries, Consultations, and Appointments

Visitors may contact Knapsack Creative Co. through our Website, email, telephone, or available meeting scheduling tools.

When submitting an inquiry or booking a consultation, you agree to provide information that is reasonably accurate and complete.

Submitting an inquiry or requesting an appointment does not automatically establish a client relationship, guarantee availability, or create an obligation for Knapsack Creative Co. to provide services.

Appointments are subject to availability and confirmation through the applicable scheduling process.

If cancellation, rescheduling, or payment requirements apply to a particular appointment or service, those requirements will be provided through the relevant booking process or service agreement.

Providing a phone number during a booking or inquiry does not automatically enroll you in SMS marketing communications.

4. Payments, Pricing, and Service Agreements

Prices, service descriptions, and promotional offers displayed on our Website may be updated periodically.

Payment terms, billing schedules, cancellation policies, and refund eligibility for individual services or products are governed by the applicable checkout terms, proposal, subscription agreement, or other service-specific arrangement.

Unless otherwise stated in a separate agreement, information provided on the Website does not constitute a binding quote or guarantee of service availability.

We encourage clients to review all applicable service agreements before making a purchase or beginning a project.

5. Intellectual Property

Unless otherwise indicated, the Website and its original content, including text, graphics, images, branding, layouts, designs, videos, and other materials, are owned by or licensed to Knapsack Creative Co. and are protected by applicable intellectual property laws.

You may view, access, and use Website materials for personal, informational, or legitimate business evaluation purposes.

You may not reproduce, redistribute, modify, sell, or commercially exploit our protected Website content without prior written permission, except as permitted by applicable law.

Ownership and usage rights for work created on behalf of clients are governed by the applicable client service agreement.

Third-party trademarks, logos, and other intellectual property displayed on the Website remain the property of their respective owners.

6. Information and Materials You Submit

When you submit information through our Website, contact forms, questionnaires, scheduling tools, or other communications, you represent that you have the right to provide that information.

You agree not to submit content that is knowingly false, unlawful, malicious, or that infringes the rights of others.

We may use the information you provide for legitimate purposes related to your inquiry, requested services, or business relationship, consistent with our Privacy Policy.

Submitting information through our Website does not transfer ownership of your original materials to Knapsack Creative Co.

Any rights necessary for us to use client-provided content in delivering professional services will be addressed through the applicable service agreement.

7. Communications From Knapsack Creative Co.

When you contact our business, we may respond using the contact information you provide.

Depending on the circumstances and applicable law, communications may include responses to inquiries, appointment information, project updates, billing notices, and customer service messages.

Promotional email and SMS communications are subject to applicable consent and opt-out requirements.

Submitting a form, providing a telephone number, or accepting these Terms does not automatically constitute consent to receive promotional SMS messages.

Where SMS consent is required, it is requested separately.

8. SMS Messaging Terms and Conditions

This section describes the terms applicable to participation in the Knapsack Creative Co. SMS messaging program.

Program Name

Knapsack Creative Co. SMS Messaging Program

Program Description

Knapsack Creative Co. may send SMS text messages to individuals who have voluntarily opted in to receive them.

Depending on the type of consent provided, messages may include informational, transactional, service-related, or promotional communications.

Service-Related SMS Messages

Individuals who opt in to service-related SMS messaging may receive text messages regarding:

  • Responses to business inquiries

  • Appointment scheduling and confirmations

  • Appointment reminders

  • Customer service and support

  • Project or service-related updates

  • Relevant transaction information

Promotional and Marketing SMS Messages

Individuals who separately opt in to marketing SMS communications may receive messages about:

  • Knapsack Creative services

  • Promotional offers

  • Special offers or announcements

  • New services or related business opportunities

Marketing communications are separate from service-related communications and require the appropriate consent.

How to Opt In

You may consent to receive SMS messages through an available opt-in form or another consent method expressly offered by Knapsack Creative Co.

When an SMS opt-in form is provided on our Website, the relevant checkbox is optional and is not preselected.

If both service-related and marketing SMS communications are offered, each category has a separate consent option.

Providing your phone number, submitting an inquiry, or scheduling a consultation does not automatically enroll you in SMS messaging.

Consent to receive SMS messages is not a condition of purchasing services, scheduling appointments, or submitting an inquiry.

Message Frequency

Message frequency varies based on the type of messaging program, the nature of your inquiry, and your interactions with Knapsack Creative Co.

You may receive recurring messages depending on the communications you have agreed to receive.

Message and Data Rates

Message and data rates may apply.

Charges may be assessed by your wireless carrier according to your mobile service plan.

Knapsack Creative Co. is not responsible for charges imposed by your wireless carrier.

Opt-Out Instructions

You may unsubscribe from SMS communications at any time.

Reply STOP to any SMS message from Knapsack Creative Co. to opt out.

After you opt out, you may receive a final confirmation message acknowledging your request.

If you previously enrolled in more than one messaging program, you may need to opt out of each program separately, depending on the messaging systems used.

To resume SMS communications after opting out, you must provide consent again through an available authorized opt-in method.

Customer Support

For assistance with SMS messaging:

Reply HELP to an SMS message for help.

You may also contact our team at:

Email: team@knapsackcreative.com

Website: https://knapsackcreative.com/contact

Carrier and Delivery Disclaimer

SMS delivery depends on participating mobile carriers, network conditions, and other factors outside our control.

Carriers are not liable for any delayed or undelivered messages.

Message delivery and availability may vary by carrier and device.

SMS Privacy

We respect your privacy and protect the information associated with your SMS consent.

We do not sell or share your SMS opt-in data or personal information with third parties or affiliates for marketing or promotional purposes.

Your mobile number and SMS consent information will not be sold, rented, or transferred for third-party marketing, affiliate marketing, or lead generation.

We may use contracted messaging technology providers solely to deliver and manage communications on our behalf.

SMS consent is specific to the communications and sender for which it was provided and is not transferred to another business for its independent marketing purposes.

For more information about how we handle personal information, please review our Privacy Policy.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites or integrate with outside platforms, applications, scheduling services, payment providers, or other technologies.

These third-party services operate under their own terms, policies, and business practices.

We do not control third-party websites and are not responsible for their content, availability, or privacy practices.

We encourage visitors to review the terms and privacy policies of any third-party services they choose to use.

10. Website Content and Information Accuracy

We make reasonable efforts to provide helpful, accurate, and up-to-date information on our Website.

However, Website content is provided for general informational purposes and may be changed without prior notice.

We do not guarantee that all information on the Website will always be complete, current, accurate, or error-free.

Descriptions of marketing strategies, website services, SEO practices, design processes, or other professional services do not guarantee specific business outcomes.

Results may vary based on a wide range of factors, including business circumstances, third-party platforms, market conditions, and the scope of services provided.

Specific commitments made under an executed client agreement remain subject to that agreement.

11. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its general informational content are provided on an "as is" and "as available" basis.

We do not guarantee that the Website will operate without interruption, be entirely free of errors, or remain available at all times.

Nothing in these Terms excludes warranties, rights, or remedies that cannot lawfully be excluded.

Any warranties or commitments expressly provided under a separate written client agreement remain subject to that agreement.

12. Limitation of Liability

To the extent permitted by applicable law, Knapsack Creative Co. will not be responsible for indirect, incidental, special, consequential, or similar damages arising solely from the use of, or inability to use, the Website.

This includes losses arising from temporary Website interruptions, third-party service outages, or reliance on general informational content provided on the Website.

Nothing in this section limits liability that cannot legally be limited, nor does it override rights or remedies expressly established in a separate written agreement.

13. Privacy and Personal Information

Your privacy is important to us.

Information collected through our Website, forms, communications, and business interactions is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand:

  • What personal information we collect

  • How we use and protect information

  • How we work with service providers

  • Our SMS messaging and consent practices

  • Your privacy rights and available choices

  • How to contact us with privacy-related concerns

Your agreement to these Terms does not replace any separate consent required for SMS marketing, electronic communications, or other activities governed by applicable law.

14. Changes to These Terms

We may update these Terms periodically to reflect changes in our Website, business practices, services, technologies, or legal requirements.

When we make changes, we will publish the revised Terms on this page and update the "Last updated" date.

Changes will apply prospectively, subject to applicable law.

If a material change requires additional notice or consent, we will provide it as required.

Changes to these Website Terms do not automatically amend a separate signed client service agreement.

15. Governing Law

These Terms are intended to operate in accordance with applicable laws of the United States and relevant state laws.

Any governing law or dispute resolution provisions included in a separate written service agreement will apply to that agreement.

Nothing in these Terms is intended to waive consumer rights or legal protections that cannot lawfully be waived.

16. Contact Us

If you have questions about these Terms, our Website, our services, or our SMS messaging program, please contact us.

Knapsack Creative Co.

1314 Jefferson St.
Lynchburg, VA 24504
United States

General Inquiries: hello@knapsackcreative.com

Customer and SMS Support: team@knapsackcreative.com

Website: https://knapsackcreative.com

Terms of Service